SECTOR QUICK LINKS
Developmental Disability
Education
Health Care
Juvenile Justice
Mental Health
HR 4247 Education Bill USA
Bob's Blog
HOW MANDT CAN HELP YOU!
Return on Investment
Increase Workplace Safety
FAQS
Request more information
Event Locations
Trainer Resource Center
Work with Complex
Behavior Testimonial
Complex Behavior
Traumagenic PBS Resources
Presentations and Publications
Print Brochure
Print Info Page
PROGRAMS INFO
Training > Reducing Workplace Violence > Relational
Relational
“Reducing Workplace Violence means Increasing Workplace Safety
through Positive Behavior Supports”
Relational Level Training
Relationships are the context in which the work gets done. This statement is true not only in human service settings, but in almost every human endeavor concerned with production, achievement, or service. When people feel safe in the context of these relationships, they are freed up to commit themselves to the task.
We designed the Relational Chapters for you if you interact on a daily basis with people who, for the most part, are cooperative. We feel that the Relational Chapters provide an adequate level of interpersonal interaction skills for use in most of these situations. The most important part of any crisis interaction training is having the proper attitude and philosophy. Therefore, we stress the importance of de-escalating and interacting with people - not controlling them. If you can manage and control yourself, you can better interact with other people.
In the first three chapters, Relational Chapters, you will review what it takes to build Healthy Relationships in the workplace. These three chapters are the most important ones we teach!
Chapter One: Building Healthy Relationships
This chapter is the basis not only for this section but the entire course. In a five-day train-the-trainer course, we will spend almost the entire first day on this chapter to highlight its importance and to ensure we lay down the foundation upon which this course is built. Chapter highlights include:
- Foundational Beliefs
- Working as a Team
- Understanding and Working with Emotions
- Behavior Support and Supporting People
- Understanding Stress
- Crisis Cycle
Chapter Two: Building Healthy Communication
This chapter provides information on how communication takes place, and explores the different elements of communication. Communication is the key to resolving conflict and one of the keys to building healthy relationships. This chapter will provide information as well as opportunities to use this information in role-play and activities. Chapter highlights include:
- The Communication Process
- Nonverbal Elements in Communication
- Vocal Elements in Communication
- Verbal Elements in Communication: Strategies for De-Escalation
Chapter Three: Building Healthy Conflict Resolution
This chapter introduces basic approaches to conflict resolution. This chapter provides a definition for conflict and an approach, which ties conflict resolution into relationship building. We do not see the two as separate activities, but rather see conflict resolution as well as communication as two related tools to build healthy relationships. Chapter highlights include:
- The SODAS Method of Conflict Resolution
- Communication and Relationships
- Understanding Conflict Cycles
- Perceptions and Conflict
- Learning How to Resolve Conflicts
