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PROGRAMS INFO
Training > Reducing Workplace Violence > Technical
Relational/Conceptual/Technical
“Reducing Workplace Violence means Increasing Workplace Safety
through Positive Behavior Supports”
Technical Level Training
We learned in the Relational chapters that treating people with dignity and respect was critical to the development of healthy relationships. The focus of the Relational and Conceptual chapters was on non-physical ways to treat people with dignity and respect in our interactions with them. We also focused on treating people with dignity and respect when an interaction became an incident.
We designed the Technical Chapters for you, if you interact on a daily basis with people who may become uncooperative and/or confused. We present a system of gradual and graded alternatives for de-escalating and managing people, using a combination of interpersonal communication skills and physical interaction techniques designed to reduce injury to all the participants in an encounter. The interpersonal skills from the Relational and Conceptual Chapters are reviewed and practiced, but emphasis is placed on learning appropriate physical skills while maintaining a high level of dignity and respect.
That same criteria must be present as we consider the possibility of an incident becoming a crisis. Just because there is a crisis and an increased risk of harm does not mean that we no longer treat people with dignity and respect. In these next chapters, we will focus more on teaching concepts than on teaching techniques.
Chapter Eight: Assisting and Supporting
This chapter will focus on assisting and supporting people who may be confused or disoriented, or who may have difficulty maintaining their balance. They may also have difficulty with following directions and responding to requests due to changes in medication, seizure activity, or other personal issues. In this chapter, we will not be focusing on the possibility of aggression. This chapter includes:
- Implementation of Physical Interaction Skills
- Introduction to Assisting
- Stance and Balance
- Body Mechanics and Movements
- Body Positioning
- One - and Two-Person Assisting
- One - and Two-Person Supporting
Chapter Nine: Separating
This chapter addresses questions that arise when people may grab you, or other people, or objects. Not all such acts, though, are aggressive in nature, and we will provide you with a model to assess the act of being grabbed. This chapter includes:
- Physical Interaction Concepts
- Non-Physical Ways of Separating
- Physical Releases from Holds
- Biting
- Hair Pulling
- Clothing Holds
- Finger Holds
- Separating Two People Who Are Fighting
Chapter Ten: Restraint (Standing or Seated Only)
This chapter will provide two ways to restrain adults and two ways to restrain children or people of relatively shorter stature. This chapter teaches the application of the principles discussed above for the purpose of limiting and redirecting movement, but not immobilizing a person. Restraint, even when properly applied, can result in physical or emotional and psychological harm. The risks and benefits of imposing a restraint must be balanced against the risks and benefits of not doing a restraint. This chapter includes:
- Restraint Usage and Associate Injuries
- Risk Factors Associated with Restraint
- Minimizing Risk and Injury
- Three Types of Asphyxiation Associated with Restraint
- Monitoring Restraint Usage
- Standing Restraints
- Restraints of Children
- Moving People During Restraint
- Time Limits When Restraint is Used
