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The most valuable asset in an organization is a set of shared values and expectations (Kouzes, & Posner, 2012). Often these shared values are expressed in company policies that address the most suitable way to handle various situations. In the realm of social services, polices should reflect and clearly define how to manage a variety of behaviors. But policies without training are simply words on a page.

Research shows that successful organizations are seen as credible, competent, and honest by all stakeholders (Kouzes, & Posner, 2012). One clear demonstration of credibility, competence, and honesty is when policies and actions of an organization match their espoused values. Therefore, it is beneficial to integrate policy and training for cohesiveness. For example, treating everyone with dignity and respect is a core philosophy in social service agencies training.

Organizations that value employees, customers, and clients have polices in place that address how to manage issues effectively while treating individuals with dignity and respect.

Another benefit of integrated training is employee morale. Establishing a clear set of standards through policy helps employees feel safe and secure in company expectations. The more satisfied the employee is and the greater is his morale, the more he will contribute to organizational success, and the lesser will be employee absenteeism and turnover.

Words on a page create building blocks for organizations, but successful companies progress from words to action. Training that integrates polices, so that values and actions are all aligned and cohesive leads to better success.

Randel Goad – Mandt Faculty

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