Crisis Prevention Frequently Asked Questions

The Mandt System is a healthy-relationship based, learning & development platform designed to promote prevention, de-escalation and intervention approaches. We provide train-the-trainer programs to decrease workplace violence. Click here to learn more about our company.

The Mandt System is used in any workplace where conflict, verbal aggression or physical violence is likely to be present. While our programs are applicable to any industry, we are used widely in four sectors: healthcare, education, human services and juvenile justice.

The Mandt System uses a train-the-trainer approach. We call this instructor training. Most organizations will certify one or more staff as instructors. These instructors return to their organization to train staff in The Mandt System. We call this student training.

Having a certified Mandt instructor on staff is the easiest and most cost-effective way to certify staff in The Mandt System. This is not always possible so we developed the Mandt Student Academy as a way for organizations to receive direct training in The Mandt System. Contact us to find a certified instructor near you.

Yes, The Mandt System certifies individuals to become instructors (or trainers) for their organizations.

The Mandt System uses a train-the-trainer approach and does not typically provide direct training to staff. Individuals or organizations needing direct training can go request training through our Mandt Student Academy. Contact us to find a certified instructor near you.

In January 2025, The Mandt System will launch Mandt 3.0, a monumental leap forward in the evolution of our training program. Mandt 3.0 is not just an update; it’s a transformation shaped by valuable feedback and insights from customers and stakeholders! We’ve collaborated with leading experts to integrate the latest in instructional design practices and technologies, resulting in a curriculum that is more efficient, accessible, and more impactful than ever before! Read more about the curriculum update here.

The Mandt System offers multiple certification levels each with their own cost. Visit our Programs and Pricing page for more information.

Mandt 2.0 (offered through December 2024) does not charge a fee per participant. However, the program offers optional Blended eLearning, which can be purchased at a cost per participant.

Beginning in January 2025 with the introduction of Mandt 3.0, we are moving to a portfolio-based student learning model, offering maximum flexibility in training approaches. The Mandt 3.0 Student Learning Portfolio includes a comprehensive set of resources, including eBook and downloadable/printable versions of the student workbooks, all of our eLearning courses and paperless tests, videos and interactive images of physical skills, weekly microlearning refresher courses, and student certificates. Priced at $14.99 USD / $19.99 CAD, the student learning portfolio provides a flexible, resource-rich training experience that supports long-term skill reinforcement and application.

The Mandt System holds instructor training classes each week across the US and Canada. Visit our training calendar to find a class near you.

Yes! We can certify your instructors at your location with a minimum of eight (8) instructors per class. Other considerations include Mandt faculty availability, room size, and internet connectivity. Contact us to learn more.

Yes! The Mandt System offers Blended eLearning programs, paperless online tests, weekly eLearning refreshers, and other online learning resources for staff and instructors. These resources are included in the Mandt Learning Portfolio, which is included in the certification costs.

Training times vary based on instructor vs student training and the level of certification. The following is an example of approximate training times:

Instructor Training: 2-4 days
Student Training: 1-2 days

Instructors are certified for two years. Students (staff) are certified for one year.

The Mandt System includes the use of restraint only within the context of a larger restraint reduction methodology. Prevention is the primary strategy for managing aggression in the workplace, followed by de-escalation tactics. If preventative efforts and de-escalation has proven insufficient, staff members as a last resort may need to utilize a restrictive skill along with their de-escalation skills. A restrictive skill can only temporarily interrupt dangerous behavior, as restraint does not address the root cause of dangerous behavior. The root cause of most dangerous behavior is addressed through meeting people’s basic needs and positive behavior supports applied within a trauma informed culture.

The Mandt System is committed to the concept of Positive Behavior Support, also known as Positive Behavior Interventions and Supports. Unlike others, who simply create an alignment between their own material and PBS methodology, we at the Mandt System seek to fully integrate the new learning and development. The concepts of PBIS are interwoven throughout our Relational curriculum. Additionally, we offer a standalone chapter on PBIS in our Conceptual curriculum

The Mandt System is a management model that ABA practitioners all over the globe have successfully integrated into their programs. We are fortunate to have partnered with ABA practitioners who have taken time to establish a detailed crosswalk on how ABA principles align with the Mandt approach and philosophy. A copy of this PDF is available upon request.

TMS is a workplace prevention, management and elimination approach. Our goal is to learn from our partnerships with organizations what their ultimate workplace goals are, and to create a learning and development pathway to achieve and maintain those goals over time.

The Mandt System is an authorized provider of the International Accreditors for Continuing Education and Trainings (IACET). As an IACET Authorized Provider, we are able to provide CEUs to individuals completing The Mandt System instructor training. Click here to view our IACET certificate

The Mandt System has been utilized in practices that are deemed evidence-based and have contributed to the body of knowledge in the field of restraint reduction. Click here to download our Evidence Based Brochure.

Yes! There is never any charge for phone consultation, video conference or email consultation. We do provide onsite consultation, and a fee is negotiated with the organization for these consultation services.

Yes, we update our materials as new information becomes available. The Mandt System is committed to providing the most up-to-date and relevant information as possible.

The Mandt System utilizes physical support/intervention only after nonphysical attempts at prevention and de-escalation have proven insufficient. Physical support/intervention skills are temporary and only to be used to provide safety. In the case of a supportive technique, the risk to safety is that the person is struggling with balance. The supportive skill mitigates this risk by utilizing the staff member’s stance and balance to support the person who is struggling with balance. Restrictive physical skills are used to interrupt dangerous behavior for a brief period of time to provide safety and to buy time to allow for de-escalation efforts to work. The physical skill must work in conjunction with nonphysical de-escalation skills. As soon as the need for protection subsides, any physical skill should be discontinued.

Yes! Unlike many vendors, the Mandt System does not seek to restrict organizations with active Mandt Certified Instructors from delivering our “student level” proprietary content to outside individuals or organizations. Certified instructors may deliver outside training by signing up to join our Mandt Student Academy. Contact us to request more information.