How We Serve Human Services Professionals

The Mandt System techniques can benefit all human services individuals and organizations—from employees in day services to professionals in residential care facilities and everything in between.

In the human services industry, every day looks different. Just like no two staff members and no two persons they serve are the same. Human services professionals need to be equipped with concepts and techniques to adapt quickly to any situation and person’s behavior.

The Human Services field represents an incredibly diverse group of people, each with unique needs. Our train-the-trainer approach blends our expertise in de-escalation with your trainer’s expertise in their field. This allows our concepts to fit the specific needs of your organization. We aim to be an active partner in helping you create a healthier and safe workplace.

How The Mandt System Works

The Mandt System programs start by helping you learn the essential skills of building and maintaining positive relationships. This foundational skill will help you better understand how to provide emotional, psychological, and physical safety for every person in your workplace. We strive to help you create a space where everyone feels safe and supported. We achieve this through building relationships, learning to control your emotions, preparing to de-escalate incidents, managing your behavior, and responding to everyone with dignity and respect.

Prevent Crisis with Communication, Dignity, and Respect

With our train-the-trainer approach, we’ll help you create a culture that provides emotional, psychological, and physical safety for providers, clients, and their families. Our training gives professionals the confidence to prepare for and prevent instances of aggression in the human services industry. During your training class, your team will learn strategies to establish healthy relationships, communication, and conflict resolution through:

  • Identifying the causes and consequences of stress,
  • Articulating an understanding of behavior as communication,
  • Developing perception-checking skills,
  • Using the five basic conflict styles,
  • Differentiating the two types of trauma,
  • Using positive behavior support, and 
  • Much more. 

Prepare Your Team for When a Situation Escalates

We aim to provide you with the necessary resources, training, and skills to reduce restrictive practices and create a safe and healthy work environment.  However, it is essential to the safety of your employees that they are prepared to appropriately handle any situation where a crisis can occur. With our training, your team will have the skills needed to: 

  • Appropriately handle emotions, causes of stress, and triggering behaviors, 
  • Communicate through problem-solving techniques and understanding conflict cycles,
  • And manage situations with verbal de-escalation techniques.

How Our Trauma-Informed Training Works

The professionals serving in the human services industry perform a valuable service to everyone in our community. That’s why it’s essential to identify every organization’s individual needs to ensure safe and healthy work environments. We will work with you throughout your training to identify the right programs for your facility, provide resources and support, and answer any of your questions along the way. 

We recommend our Relational, Conceptual and Technical course if your organization needs hands-on training. If your organization does not need hands-on training, our Relational and Conceptual training is ideal for your team.

Follow these simple steps to get started with our trauma-informed training courses for human services professionals:

#1 Register

Register online for an in-person training class in a city near you, or contact us to schedule an on-site training course if you need to certify a group of trainers.

#2 Training

Your chosen team member will attend a Mandt instructor course and become a certified Mandt instructor. Through our train-the-trainer method, your trainer will receive instructor training, and once they are fully trained, they will then train the other members of your team. This certified Mandt instructor will be your resource in all future Mandt training, and they will routinely receive updated materials and ongoing consultation to keep their skills current.

#3 Your Instructor Begins Training Your Team 

As a certified Mandt instructor, they will now have the ability to train your staff using our proven practices while incorporating your organization’s policies. This ensures that your training is consistent throughout your organization and will contribute to greater effectiveness, accountability, and safer working environments. Your team will receive thorough training in building and maintaining positive relationships, de-escalation techniques, behavior management skills, and much more.

Keep Your Workplace Safe

The role of human services professionals cannot be overstated. By collaborating with The Mandt System to implement de-escalation and crisis prevention that prioritizes trauma-informed training, we work together to create a space where everyone in your organization feels safe and supported. Your organization should be a place where everyone can confidently say, “With these people and in this place, I feel safe™.”

As human services professionals, It is critical that your team have access to training that will help them create a trauma-informed culture. It is essential for your team to be equipped with tools and training to understand the causes and consequences of stress and how to manage challenging interactions appropriately. That’s why we have developed a distinctive approach to creating safe working environments and are committed to educating you through our training programs.

Are you ready to start training?

Our programs will help you build a safer, healthier workplace culture.

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