Our Approach

When working with a new healthcare organization, our first priority is to determine your organization’s unique needs. We believe that every person in the healthcare industry plays an important role in crisis prevention and de-escalation. That’s why we offer a holistic approach that supports staff, managers, administrators, and leadership—all in their respective roles. We realize that no two people or environments are the same, so we focus on meeting you where you are in the organization.

We’ve spent 48 years helping healthcare providers like you learn how to support people, not just their behaviors™. Our ultimate goal is to help you learn proven, evidence-based techniques for conflict resolution and de-escalation skills to prevent violence and maintain safety in the workplace.

How We Serve the Health Services Industry

The Mandt System serves healthcare professionals by helping you learn the essential skills of building and maintaining positive relationships. This foundational skill will help you better understand how to provide emotional, psychological, and physical safety for every person in your workplace. We strive to help you create a space where everyone feels safe and supported. We achieve this by helping you build relationships, learning to control your emotions, preparing to de-escalate incidents, managing your behavior, and responding to everyone with dignity and respect.

How The Mandt System Can Help with Risk Management

When we partner with a healthcare organization, we provide evidence-based tools and de-escalation techniques to help you maintain organizational safety and reduce the risk of staff injuries. With The Mandt System’s customizable approach, you can train staff in skills specific to their role. This saves time and money by ensuring effective and efficient training for your staff. After completing The Mandt System courses, and depending on their level of training, your staff will have the ability to:

  • Communicate through conflict and understand conflict cycles 
  • Use verbal de-escalation techniques, 
  • Manage violence and aggression with the use of avoidance, redirection, and blocking techniques, 
  • Protect themselves from choking/strangulation attacks,
  • Utilize “loose” and “secure” holding positions, 
  • Use protective moments and positions when being attacked on the ground,
  • Much more. 

The Mandt System stands apart from other crisis prevention and de-escalation programs by focusing on staff-to-staff relationships as well as staff-to-patient relationships. By incorporating positive behavior support and trauma-informed practices, we can help establish healthy relationships and healthy communication skills. By approaching this through the lens of support and empowerment, as opposed to coercion and control, you can create a healthier environment for patients and staff at your healthcare facility or practice.

Practice-Based Evidence from Healthcare Professionals

The Mandt System has a proven record of success in healthcare facilities throughout the country. In a Pennsylvania State Hospital System, The Mandt System was implemented in 2013 and found that instances of physical restraint decreased from 2.62 uses per 1,000 to just 2.02 in 2020. An East Mississippi State Hospital also found that The Mandt System contributed to an overall decrease in restraint episodes and improved the staff’s ability to manage aggressive behavior safely. These cases are just a few examples of how The Mandt System can help create healthy relationships and safe work environments for patients and staff. 

Keep Your Staff and Patients Safe with Crisis Prevention and De-escalation Techniques 

  1. Connect With Us
    Our team of experts is ready to answer any questions you may have! We can also learn more about your needs and challenges and recommend a training approach to meet your goals.
  2. Gain the Professional Expertise You Need to Stay Safe
    Participate in one of our train-the-trainer courses to learn essential crisis prevention skills and de-escalation techniques to maintain the safety of yourself, your staff, and the people you serve.
  3. Use Your New Expertise to Create a Safer Workplace
    After completing our program, your healthcare organization will be prepared with the techniques and skills of The Mandt System to ensure safety, reduce liabilities, and create peace of mind for your staff.

Are you ready to start training?

Our programs will help you build a safer, healthier workplace culture.

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