I was first introduced to Mandt in April 2017 and became a Mandt instructor in December 2017, an Advanced Mandt instructor in March 2018 and a Safety Enhanced instructor in April 2018. I am proud to say that CCRS saw the value in the Mandt system and provided me and other instructors with opportunities to receive additional trainings and knowledge to bring to our facilities.
My facility uses Mandt daily, every single staff member continuously uses de-escalation skills with our persons served. It is a great joy of mine to be able to be to guide new employees to do their job successfully as well as existing employees during re-certifications. As an instructor, it is invaluable to be receiving employee feedback of what does and doesn’t work for them in the Mandt system. I know I can only give them the tools of the Mandt system and then it is up to them to know which ones to use and to ensure they use them effectively.
Although, I have only been familiar with Mandt for the past 16 months, I have truly seen the program work in our very challenging facility. Mandt has shown me that de-escalation is an option even with the most acute populations versus just going hands on. The person served feel more safe knowing that they can be stabilized verbally instead of physically due to their own trauma history and the effects are less on staff to use their words instead of risking injury to themselves. Overall it is a win-win situation when Mandt is used successfully in our facility. Again, I am glad to say that I am a part of Mandt and the impact that I have seen firsthand.