The Conceptual Instruction focuses on using the relational skills to further promote workplace safety and prevent workplace violence.
In the first chapter you will learn how to support people when they have experienced trauma. Read about how trauma affects the workplace and why we teach trauma awareness.
In the next chapter you will learn about Positive Behavior Interventions and Supports (PBIS) which provides a specific framework to support people, not just their behaviors.
Requirements & Cost
- Relational chapters are required for instructor and staff certification in the Conceptual chapters.
- Cost is $1,727USD/$2,283CAD per instructor
- Instructors are certified for two years
- Staff are certified for one year
Who It’s For
This level of training benefits all people.
Chapter 1: Building Healthy Relationships
Foundational beliefs, working as a team, dealing with emotions, causes of stress, and crisis cycle.
Chapter 2: Building Healthy Communication
Nonverbal elements in communication, vocal elements in communication, verbal elements in communication: strategies for de-escalation.
Chapter 3: Building Healthy Conflict Resolution
Communicating through problem solving, problem solving techniques, perceptions and conflict and understanding conflict cycles.
Chapter 4: Trauma Informed Services
To help people better work with individuals who have experienced trauma.
Chapter 5: Positive Behavior Interventions and Supports
Develops an understanding of positive behaviour support in reducing difficult behavior. Provides an Understanding of human behaviour to assist with the implementation of behavior support plans. Focused on “Supporting people, not just their behaviors”.™
New instructors will attend 2 days and those recertifying attend 1 day. The conceptual chapters are done after the face to face portion on-line.
The certification is every two years for instructors. Certification is every year at the student level.
All chapters that do not have any physical skills have a 1 instructor to 20 students ratio.
Conceptual chapters are set up to be taught as stand alone units anytime after relational certifications. They do not have to be taught and are not required. However, the trauma informed chapter must be taught if advanced skills will be taught at a later time.
CEU’s are given for all instructor courses. The Mandt System provides these through IACET and are calculated at 1 CEU per every 10 hours of course time. CEU’s are not available at the student level.
Instructors must teach the relational chapters and be on a course report a minimum of once a year.
Relational + Conceptual + Technical Level
Learn to safely intervene during instances of emotional escalation and physical aggression.Includes chapters 1-5 plus:
- Chapter 6 – Assisting and Supporting Skills
- Chapter 7 – Separating Skills
- Chapter 8 – Restraining Skills – Standing