Anne Titus – Benchmark Human Services, Fort Wayne IN

AWS/Benchmark adopted the Mandt curriculum because it aligns with our philosophies that all people should be treated with dignity and respect.  Moving this belief from theory to practice means we believe it is our responsibility to ensure that the people we serve feel in control of themselves and safe in their environment.   To that end, we minimize the use of restraints, with the Relational Mandt System providing a curriculum and process to assist us in accomplishing this goal.  We track our services carefully to understand how our processes are working, using detailed metrics that quantitatively validate the use of Mandt in serving people who formerly required regular use of restraints in their previous living environments.  This allows us know whether our processes are working and, more importantly, that we are treating the people we serve with the dignity and respect that they deserve.  The curriculum also allows us to be confident that should a restraint be required,  the restraint will be done in the safest manner possible for the individuals we serve and our staff.

We also appreciate that the curriculum continually focuses on building relationships, the foundation for treating others with dignity and respect and on maintaining safety.


Brad Walker – Community Living Opportunities, Lawrence KS

For 23 years, the Mandt System remains the only relationship based crisis intervention training I’ve had. I am very familiar with other programs and have not found anything “out there” worthy of my time, professionally developing for my team or safe for the men and women we serve!


Glenda Smith –  Florida Care Properties, Inc. Brookheaven, MS

We’ve used it (The Mandt System) for a long time and it’s the best system we’ve ever used. It’s the only system we’ve used that truly teaches treating people with dignity and respect in all situations.


Jeff Baker –  Mercy Medical Center IA, Dubuque, IA

I have been a charge nurse in the Emergency Room at Mercy for 18 years on the evening shift. Been training MANDT for 8 years. The benefits we see in the emergency room is that we now have a systematic approach when interacting with the mental ill and in dealing with families in a crisis. Prior to using MANDT a lot of the staff used “whatever means necessary” to control the person and not deal with the behaviors. I use MANDT every single day of my life. Dealing with my spouse, 4 yr old, 7 yr old, and at the Dubuque county jail where i work part-time. Even with inmates I use MANDT and it helps to gain their respect instead of using physical force. I will be the first to admit I was skeptical of MANDT being that I am a 6’3″ 285# Powerlifter and Rugby player. But the first time I was certified in MANDT and applied the concepts I learned, I found that I don’t need to use physical force at all. It has been years since I have had to put someone in restraints. This hospital trains everyone from managers of department, security, plant engineering, nursing staff, unit secretaries, admitting secretaries, and outpatient clinics. We also train several critical access hospitals within a 60 mile radius. Statistically, I can get you some numbers but I can safely tell you that we have reduced our patients in restraints by 60 -75 %.


Jennifer Lugen Lutz – Big Lakes Developmental Center, Inc., Manhattan, KS

I always enjoy talking with people about how I feel the Mandt System can benefit people in their professional and their personal lives. It is a program that works best when it is embraced by the participant. I am truly honored to be associated with such a great group of people. . . .


Karen Wood-Middleton – Arlington ISD, Arlington, TX

The Mandt System challenges you to take off your blinders and begin to value people and their contribution rather than react to a label or behavior. Building Relationships is the bridge from reaction to responding. I often challenge myself and others with the question..will this action make others feel safe in this place with these people. Our students need to be valued, have their needs met and feel safe, only then will they begin to risk the steps necessary to progress academically and socially.


Lana Pas – Elizabeth Academy, Salt Lake City, UT

I feel that the Mandt System training program is essential for teachers working with students with special needs (diagnosed/undiagnosed). Special needs can range from oppositional defiant disorder to children with down syndrome. The relational tools (Maslow, Crisis Cycle, and R.A.D.A.R) were life changing when I began using them with my students. I am so excited to have been trained in a program that believes in dignity and respect for all, far before even thinking about restraint. This program has provided me and my school with such valuable tools to utilize to help de-escalate an individual. I’m thrilled to be a trainer and to teach others about this wonderful training program.


Lennie Jahn – FAYCO Enterprises, Inc.  Vandalia, IL

I deeply appreciate the Mandt System trainers’ and organization’s helpfulness in making your training system as understandable and memorable as possible. We have never regretted our decision to teach the Mandt System. Thank You.


Randy Barela – Bexar County Juvenile Probation Department, San Antonia, TX

I believe in the Mandt System and I brag about how well it works in our department here at Bexar County Juvenile Detention Center. Thank you, I had a great time in training.


Robin Strickland – Corridor Community Options Society, Lantz, NS

At the end of the last course (small group of 4 people) one of the staff said this was the one of the best courses that she has taken. We had some really good discussions with this group. Thanks again to MANDT.


Trent Levins – The Lighthouse II, Inc., Spokane Valley, WA

Thank you for your assistance and allowing me to teach this course to The Lighthouse employees. I have already been getting excellent reviews from my boss and employees. I have also notice a reduction in restraints and when they do occur they are much safer. We are on our way to meeting our goal of reducing restraints by 50% by next summer. I look forward to re-training in April 2012.


Wayne H. Harvey – Independent Opportunities, London, KY

“The Mandt system far surpassed even our own expectations in reducing our staff dependency on restraints in working with challenging people with developmental disabilities since we started utilizing the Mandt system in mid-year 2004. Our organization has a completely different philosophy in working with challenging situations that the Mandt system has contributed to substantially that has allowed us to flourish in regards to growth and stability for all those we serve.”


Cathy Damen – Union Public Schools, Tulsa, OK

I have been previously trained in two different systems designed to de-escalate situations with restraint training as a component of the system. I was not sure how the Mandt System would compare to the others I was familiar with. My initial concern was, how was the philosophy of the Mandt System going to work with my training as a Board Certified Behavior Analyst (BCBA). My instructor explained that he believed that the two would go hand- in- hand.

As the training progressed, I was pleasantly surprised that the two did just that. I have embraced the Mandt System as I train Special Education teachers, in working with students who are exhibiting “problem behaviors” in the classroom.

I believe that the Mandt System aligns with my beliefs and training on how individuals should be treated.


Dawn McLaughlin – Regional Residential Services Society, NS

I’ve being using the Mandt System for over 12 years first as a front line staff and now as an instructor. The reason I love working for my company is that the philosophy of relationship, person directed supports and kindness is top down. This comes from the people I work with, but also from the Mandt mantra of relationship first.


Ronald Malcolm – Lansing School District USD489, KS

We rarely have to use a restraint on any of our students. In fact, we would only use one in an effort to keep a student safe or from injuring themselves or others. We have found Applied Behavioral Analysis (ABA) to work extremely well with our population who have autism. The Mandt System and its philosophy seems to go very well with ABA practices.


Tyler McCurdy – Mosaic Community Services, Inc. MD

MANDT provides learners an opportunity to think about clients as people, and to better understand the wonderful opportunity that we as staff have to shape the way that they think and feel about the world around them.


Dale Noseworthy – Inslusion Power River Society, BC

The Mandt system teaches the same values that my parents and other role models have spoken to and demonstrated throughout my life and is an amazing fit for the culture of my workplace. It’s easy to sell this values based approach since it’s so respectful and offers people dignity both at work and in our personal lives.

Archived Testimonials