Category: Tips

Best Gift?

We are in the midst of the holiday season for 2022, nearing the end of the year, and people are beginning to look ahead to

Being ‘Right’ or Being Effective?

In almost every instructor level workshop I teach, I am asked the question about how to respond to staff who are resistant to

Best Offense is a Good Defense

Any sports fan has heard that the best offense is a good defense.  In fact, most professional sports analyst will tell

Conflict Resolution in the Digital Age

I love to debate.  It’s a bit of a sport to me. I’m always respectful, whether online, or in face to face interactions.

Why Does Approach Matter?

When we talk about The Mandt System de-escalation training program we will often describe it as a ‘person centered, trauma

Location, Location, Location….

There is a saying in real estate that it is all about location, location, location.  Though this is very true, it does

Trauma Informed Training

Building out from my blog of August this year, I wanted to share that The Mandt System in Chapter 4 focuses on trauma informed

Time & Culture

Adjusting to a different culture can be hard. When I was in college, I spent a semester in Central America doing language and

Trauma Informed Support & PBS

I’m writing this blog to really encourage all of our Instructors to consider completing the eLearning centered around The

Crisis Prevention – Do’s & Don’ts

Recently I had the privilege of hanging out with some veterans at a cigar lounge while I was traveling.  Men and women who