Know What You Don’t Know…

A question we often hear at The Mandt System:

Will your program be effective with the people we serve in our school, hospital, care home or detention center?  

The answer to this question is ‘That Depends’.  

How so?

The great variety of organizations we work with report success with The Mandt System.  Yet, these organizations work in unique situations, and all have their own definitions of success or effectiveness.   

Reframing the question can provide a better answer.  

‘What kinds of organizations experience the best outcomes with the Mandt System?  

Now our answer becomes more specific.

The characteristics common to organizations using  The Mandt System to a great level of success are:

  • A commitment to building health relationships between staff
  • A commitment to building healthy relationships with those served
  • A culture committed to abandoning restrictive practices 
  • An awareness and understanding of the impact of Trauma on staff and people served
  • An orientation toward a Positive Behavior support methodology
  • A culture that values a learning and development approach based upon a commitment to change achieved and maintained over time
  • Leadership that views employees and people served as having equal value and worth, and is committed to treating all with Dignity & Respect

We find that people considering The Mandt System want to drill into the ‘Physical Intervention’ pieces of our curriculum.  Specifically they may have in mind an individual with a challenging  behavior or risk profile that they are seeking to address with their program choice.  We understand this and try to be as honest as we can about our position with respect to these questions. 

We will always discuss building prevention and de-escalation skills to avoid needing a physical response. We do not have a specific and defined technique to use in a certain organization’s exact circumstance.  What we do have is a problem solving framework with principles and techniques to address these unique situations and circumstances.  

We call it ‘Connecting the Dots,’ and it is an often-used tool in classes and debriefing activities following incidents.  Our Faculty do it remotely and in person with the organizations that we partner with after events and we do it with organizations commissioning training through a thorough and detailed Training Needs Assessment process.

We recognize the place and value of ‘Off the Shelf’ training models and solutions that we can provide. Increasingly, organizations support individuals with complex needs and pathologies where a more nuanced or customized approach is necessary.  

This is where The Mandt System really stands out.  

This distinction begins with us acknowledging what we don’t know and working with partners in practice to create training tools filling the gaps in our knowledge and experience.  

Being a Learning & Development organization means committing to our own process of learning growth, recognizing this is the only way we can represent ourselves as a partner to the individuals, services and organizations trying to meet the unique needs of their staff and peoples served.

Simon Kemp – CEO

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