Understanding Human Needs

In order to understand the management and resolution of human conflict, one must first understand human needs. Any de-escalation

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Being ‘Right’ or Being Effective?

In almost every instructor level workshop I teach, I am asked the question about how to respond to staff who are resistant to

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The Greatest Conflict Management Tool

Wouldn’t it be great if there were an ad that could promise to sell you the greatest conflict management tool?  How much

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Understanding the ‘Why’ of the Mandt System

Over the past few years many of you will have become aware of Simon Sinek and his book or the TED Talk “Start with Why”

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Best Offense is a Good Defense

Any sports fan has heard that the best offense is a good defense.  In fact, most professional sports analyst will tell you

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Conflict Resolution in the Digital Age

I love to debate.  It’s a bit of a sport to me. I’m always respectful, whether online, or in face to face interactions.

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Team Centered Approach

The Mandt System is a team centered approach to de-escalation training with the ultimate goal being to reduce the potential of

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Coping Skills

Making changes is hard, especially when those changes involve behaviors that have been used over a long period of time to cope

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Conflict Resolution Activity

People are always looking for games or activities to help them with their conflict resolution skills.  This one is simple,

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Why Does Approach Matter?

When we talk about The Mandt System de-escalation training program we will often describe it as a ‘person centered, trauma

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