Category: General

Kleenex, Hoover & Xerox!

What do Kleenex, Hoover & Xerox all share? There are times when a particular brand become so synonymous with the product

Creating Engagement Through Positive Behavior Support

A while back I was talking to a friend who I have great respect for, and he mentioned a book that he felt I would

De-escalation Training Through Positive Relationships

There are so, so many people who believe that training they receive from The Mandt System will be some sort of magical answer to

Difficult Questions…

I am often confronted by participants in Mandt System workshops with difficult questions and situations regarding a person

What we do…

Occasionally It’s useful to revisit the core purpose of our program. First and foremost, the Mandt System is a course in

When You Are Not The GOAT

This week, if you follow the Olympics or not, you have seen numerous articles discussing Simone Biles decision to drop out of

3 Tips to Counterbalance ‘Sunken Cost Fallacy’

The Oxford Dictionary defines sunken-cost fallacy as ‘the phenomenon whereby a person is reluctant to abandon a strategy or

Competition for the Greater Good…

How much workplace conflict arises from issues at the team level?  When people talk about how to handle conflict in the

On The Road Again…

I never imagined when I started my first part time position as a direct support professional in 1993 that I would still be

Close Enough to Count

There is a statement I have heard all of my life that goes “close only counts in horseshoes and hand