Team work is vital when involved in a crisis situation, but the formation of the team and its leadership qualities must be in place before the crisis. An effective leader understands that talk is cheap, but understanding comes through leading by example. In order to be most effective, leaders must be clear in their direction.
The Mandt system provides some general directions, but it is important for the teams to clarify their values, actions, and plans before the crisis. Teams that embrace a common symbolic language practice positive communication, and genuineness in interactions unite and create positive environments for all.
The ultimate success or failure of a team’s reaction during a crisis intervention is the ability to learn from each situation. Teams that encourage one another to learn through both successes and failures discover cohesion. They understand that interactions are not just about right and wrong; but what went well and what can go better the next time.
Aristotle once said “We are what we repeatedly do, excellence then is not an act, but a habit.” Truly effective teams then are formed not through only reacting to the crisis situations, but meeting, growing, and developing together, throughout the work day. You create a positive impact due to individual talents, but the individuals who are able to work well together in the given situation.
Randel C. Goad – Mandt Faculty Supervisor